Merchandise may be exchanged or returned for a store credit within one (1) month of the original purchase date, or may be returned for a full refund (except personalized items, Mon Monogram, made to order items, watches and jewelry, and PayPal purchases) within fourteen (14) days of the original purchase date when accompanied by the original sales receipt. PayPal purchases may be exchanged or returned for store credit within one (1) month of the original purchase date, or may be returned exclusively to our online store for a full refund within fourteen (14) days of the original purchase date when accompanied by the original sales receipt. All merchandise returned for exchange, store credit or refund must be in perfect saleable condition.
Watches & jewelry may be returned at watch/jewelry boutiques for exchange in the same product category or for store credit only, no refund will be given. When returning watches or jewelry, the customer must bring back the complete product, including the packaging, instructions leaflets (with the warranty certificate on the final page), product certificates (such as COSC and GIA, where applicable) and the invoice.
A refund may only be made in the same currency country as the original purchase.
To return or exchange a Louis Vuitton product, please follow the instructions below:
Contact Client Services at +1.866.VUITTON
(+1.866.884.8866) or on Twitter @LVServices
to receive a return authorization number. The product should be returned in its original packaging and condition. Our Client Services specialists will offer you the following shipping options:
- Receive via email, mail or fax, specific FedEx shipping instructions to facilitate the complimentary return of your product.
- You may ship your return or exchange via any other shipping method of your choice to the address indicated on the return voucher. However, should you choose not to use Louis Vuitton's voucher and ship via a different carrier, Louis Vuitton cannot be held responsible for packages lost in transit, and shipping costs will not be reimbursed.
- You may also return or exchange your purchase at any Louis Vuitton store on the condition that it offers the same product category (with the exception of PayPal purchases which can only be returned or exchanged for store credit). It is not necessary to call to get an authorization number in this case, but please do not hesitate to contact us if you need any assistance.
- You will be reimbursed for the cost of the product via your original payment method.