Maintaining a direct connection with customers has been a pillar of the Louis Vuitton philosophy since its founding back in 1854. With the arrival of a chatbot as a new feature accessible through Facebook Messenger, instantaneous contact becomes easier and more intuitive than ever.
Similar to today’s advanced messaging technologies, the real-time communication tool supports customers with information and advice as they complete their final purchase. On call at all times – 24 hours a day, seven days a week – this virtual advisor is intended as a dependable, indispensable service that integrates the familiarity of messaging with the luxury of Louis Vuitton.
Programmed to address a wide range of questions, the Facebook chatbot can suggest an ideal item or help with logistical concerns. Meanwhile, customers will sense a personalized, one-to-one touch as they engage in the discussions.
As an expert voice, it is poised to further the relationship customers have with the House. It will enhance the personalized visual and conversational shopping experience for each client, while attesting to Louis Vuitton’s embrace of technology alongside savoir faire.