Care Services

Repairs can be requested in Louis Vuitton stores.

 

IN-STORE

Visit any Louis Vuitton store to request a repair.

WELCOME TO THE HOUSE

The Louis Vuitton article in your possession is crafted from a meticulous selection of the most exquisite materials by experienced artisans in our Ateliers. It was designed in accordance to the highest standards of quality and expertise that are true hallmarks of our house. Your product is very precious to us and deserves the same care and affection from you each and every day. With such consideration, and a few simple precautions, you may enjoy your Louis Vuitton product for many years to come.

DAILY MAINTENANCE

To keep your Louis Vuitton product beautiful as the years pass, it is best to rotate its use periodically. This will allow the product adequate time to rest as frequent, uninterrupted, and generous wear may cause the materials to break down in an untimely manner.

Throughout the life of your product, you may notice a softening of the silhouette and a naturally occurring patina. This evolution along with the presence of natural aspects such as scratches, wrinkles, and veins are anticipated and serve as proof of the uniqueness and authenticity of our products. Each impression leaving a lasting memory to be cherished forever.

To preserve the shape of your product, it should not be over packed. When product is not in use, it is best to store it in the felt provided at purchase. Storage in boxes or near sources of heat are not recommended as it has a drying effect on the materials.

Leather and canvas is best kept away from elements such as water, oil, direct heat and light, humidity, or environments that are too hot or too cold. Prolonged exposure to such elements may provoke unwanted damage or premature wear. When in contact with water, wipe immediately with a soft cloth to avoid saturation.

Repeated contact with hard or rough surfaces (floors, rugs, walls) may cause the appearance of scratches and worn grain on corners and areas of greatest wear. Prolonged contact to dark or highly pigmented materials can transfer onto the surface of your leather or canvas product. It is best to limit the exposure to such surfaces and materials to preserve the original look and feel of your product.

CLEANING AND CARE INSTRUCTIONS

LEATHER GOODS

Calfskin and Cowhide Leathers

Through a rigorous selection process, calfskin and cowhide leathers are chosen for their refinement, suppleness and silky touch. To meet Louis Vuitton’s highest quality standards, only the best hides are selected.

These carefully selected leathers can be compromised with the use of any commercial cleaners. Elements such as oils, make up, perfumes, creams, or sanitizers applied to the leather can compromise its natural beauty and performance capabilities. For surface stains, we recommend cleaning with a soft, damp cloth with water.

Natural Leather

This natural, vegetable-tanned cowhide leather, is deeply rooted in the History of Louis Vuitton. A hallmark of this leather is its transparency, which reveals natural markings such as veins and wrinkles, proving it has not been treated. This delicate, easily scratched leather will develop a rich amber patina, unique to each bag, and a greater suppleness in time. This patina, along with wear acquired through use, signifies as proof of the product’s authenticity and journey alongside the owner.

Should this leather encounter water, blot immediately with a lint-free light colored, absorbent cloth. Cleaning with any solvents or chemicals are not recommended. Home remedies to darken the leather such as mink oil, saddle soap, leather lotions, or substances of any kind should be avoided at all costs. These chemicals can compromise the quality and integrity of the leather as it wears in time.

Monogram and Damier Canvas

The symbol of Louis Vuitton, Monogram canvas, created in 1896, expresses the values and heritage of the House: authenticity, savoir-faire, excellence, and luxury. It is inimitable and unique, created through a painstakingly developed and impeccably executed process. Being supple and sturdy, it is perfectly suited for contemporary lifestyles. Today, this iconic canvas is patterned with an exceptional print, produced in accordance with our exacting quality standards.

Coated canvas can easily be cleaned with a damp cloth and slightly soapy water. Home remedies such as mink oil, leather lotions, cleaners, or chemicals, should not be used on any canvas products. The use of such remedies may cause the canvas wear adversely and prematurely.

Contact with highly pigmented materials increases the risk of color transfer onto the canvas and should be avoided. Light colored canvas such as Damier Azur is the most susceptible to such wear.

Printed Canvas

Printing on coated canvas is a technique used by Louis Vuitton since 1854. Since then, new innovations and printing techniques have been developed to allow for more complex and rich designs. Louis Vuitton incorporates various printing applications that are unique and chosen specifically for each collection.

Each printing technique consists of thin layers of ink applied on top of the canvas. Such techniques allow for intricate designs and colors, but can be susceptible to abrasion and fading. This can appear with gentle use at the areas of greatest wear (such as the corners, folds, and bottom).

To avoid such abrasion, limit the contact to hard or rough surfaces (walls, rugs, concrete) and rotate the use of your handbag to ensure optimal wear and longevity.

For cleaning, use a soft, damp cloth with slightly soapy water, avoiding the printed portions. Home remedies such as mink oil, leather lotions, cleaners, or chemicals, should not be used on any canvas products. The use of such remedies may cause the canvas wear adversely and prematurely.

Exotic and Extraordinary Creations

As these exotic skins are processed naturally, it is essential to protect from humidity and rain. Avoid all contact with water or any other liquids, which may alter the texture causing permanently visible stains and color transfer. Should your bag encounter water, immediately and gently blot the affected area with a light-colored absorbent, lint-free cloth.

Extraordinary creations that include any metallic leathers, beading, feathers, sequins or printing, require special care and should only be cleaned a soft, light colored, lint free cloth. For additional care instructions for such pieces, feel free to visit any Louis Vuitton location.

ACCESSORIES

Textiles

With the finest materials, intricate weaves and print varieties, Louis Vuitton textiles are crafted in accordance to our highest quality standards. These luxurious and delicate textiles require special handling and attention to ensure these attributes over time.

Textiles are susceptible to the appearance of pulls caused by sharp objects such as fingernails, jewelry, zippers, etc., and should be avoided. When not in use, store in a cool, dry place away from dust and humidity.

Dry cleaning is recommended for cleaning. Specialized dry cleaner is recommended for cleaning textiles made with leather, suede, or fur. Any home remedies or machine washing can severely damage the textile. For additional care recommendations, please visit any Louis Vuitton boutique.

Fashion Jewelry

Louis Vuitton fashion jewelry is made of brass with a golden or silver finishing, allowing for both durability and a lustrous appearance. While resistant, your jewelry requires special handing and care to ensure optimal performance and appearance.

It is recommended to use any perfumes, hairsprays or lotions before putting on your jewelry as repeated contact with such chemicals can cause the materials to dull or oxidize. Please remove jewelry when bathing, cleaning, or performing strenuous physical activities. Wearing in very humid, or salty environments (such as a beach, sauna, or pool) is not recommended as it can cause the brass to tarnish prematurely.

To minimize the appearance of surface scratches, limit the exposure to abrasive surfaces. It is always best to rotate your jewelry as uninterrupted use may cause the materials to break down prematurely.

For storage, simply place in the pouch provided at purchase away from dust, moisture, heat and humidity. Lightly polish with the same pouch for cleaning. Immersing in water or the use of any chemicals may cause irreversible damage.

Sunglasses

Louis Vuitton sunglasses are created with specially trained artisans in our ateliers with exclusive know-how. Crafted with cutting edge materials and fresh designs your Louis Vuitton sunglasses can be easily maintained.

While wearing your sunglasses, it is best not to place upon the head to rest as this may cause a widening of the temples and an augmented fit. Please keep in mind, as you wear your sunglasses, the frame will naturally form to your unique face shape.

For storage, place inside the pouch and protective case provided at purchase in a cool, dry place. Storage in hot environments (cars, heaters, etc.) for prolonged periods can cause the frame to deform and is not recommended.

To clean your sunglasses, place under lukewarm water and gently dry and polish your lenses with the pouch provided at purchase. Lightly soapy water using mild dish detergent may also be used to remove residue from the lenses and frame.

SHOES

Crafted from beautifully selected leathers, Louis Vuitton shoes are the perfect blend of sophistication and savoir faire, passed down through generations of dedicated craftsmen in Italy. These natural and living materials need to be regularly cared so that you may fully appreciate their beauty and comfort for years to come.

It is best to rotate your shoes every two days of consecutive wear. This will allow the leather fibers adequate air and rest. When not in use, store in the felts provided at purchase in a dry place away from any direct heat source. To preserve the shape of Men’s city shoes we suggest storing with a shoe tree after each use.

Contact with water or products containing solvents, oily, or abrasive elements should be avoided as they may cause unwanted staining or blisters. When putting on your shoes, a shoehorn is suggested to avoid damaging the back of the material. For proper maintenance, be sure to have the toplifts (the bottom of the heel, made generally in rubber, in direct contact with the ground) of your shoes changed periodically to prevent from becoming too worn down as this can become very slippery to the wearer.

For cleaning grained leather and exotic leathers, wipe any surface stains with a soft damp cloth. Once leather is dry, polish in circular strokes using a high quality colorless cream.

Patent leather shoes can be cleaned with dampened soft cloth, and then dried with a clean soft cloth. To avoid color migration, limit contact with other leathers or highly pigmented colors is not recommended.

Textile shoes have a water repellent finish that limits the risk of stains. However, the lighter colored textiles remain susceptible to staining. Surface stains may be cleaned with a damp cloth with lightly soapy water. Once cleaned, allow adequate time to dry before returning to their felt pouch.

Suede and nubuck leathers can be maintained with a soft shoe brush to preserve the velvety texture. If shoes have been in contact with water, please allow ample time to dry before cleaning. In case of superficial stains, a rubber brush may be used.

For additional services, please visit any Louis Vuitton shoe boutique.

READY-TO-WEAR

Our garments have been exclusively created with top-quality materials and innovative techniques.

Dry cleaning is recommended on most products. Furs & Leathers should be entrusted to a specialist.

Please refer to care label in garment for specific cleaning recommendations. For any additional information, please inquire with a Louis Vuitton Ready to Wear boutique.

FINE JEWELRY AND TIMEPIECES

Fine Jewelry

Created with delicate accuracy and precious materials, Louis Vuitton fine jewelry is a delightful companion that will stand the test of time. To ensure your lasting treasure, please ensure the following considerations:

Cleaning instructions:

Pieces can be cleaned with warm water (not more than 30°C). Brush is not recommended. Dry completely before polishing with a jewelry polishing cloth (specific and adapted - 50% polyester/50% nylon only very soft touch).

If your jewelry is made of mother-of-pearl or ornamental stones, clean it regularly using a soft cloth or plain water. Let it dry thoroughly each time it is cleaned. Mother-of-pearl, an organic substance, and ornamental stones may be damaged by various conditions or practices.

Care instructions:

Ensure your piece is stored in the pouch or box provided at purchase to avoid scratches and debris. Store each piece separately to avoid abrasion caused by other jewelry.

Protect your piece from external shock, as this can affect the setting and its performance capabilities.

We strongly recommend applying fragrances or cosmetics before wearing your jewelry, allowing sufficient drying time to avoid direct contact with stone or mother-of-pearl, and avoid exposing your jewelry to high temperatures.

For refreshing, polishing services or any other specific care, please contact a jewelry specialist in our Louis Vuitton boutiques.

High Jewelry pieces should only be entrusted to a specialist in one of our Louis Vuitton boutiques as these are extraordinary creations that require specific care.

For any questions regarding the Louis Vuitton Fine Jewelry care instructions, please refer to the Fine Jewelry leaflet.

For any questions regarding the Louis Vuitton for UNICEF care instructions, please refer to the UNICEF Chains leaflet or the UNICEF Animations leaflet.

For any questions regarding the Louis Vuitton LV VOLT UPSIDE DOWN PLAY Fine Jewelry care instructions, please refer to the LV VOLT UPSIDE DOWN PLAY leaflet.

Timepieces

Louis Vuitton timepieces are made in Switzerland with generational know-how that embodies the spirit of the house. Your timepiece is a living, working object that functions 24 hours a day, 7 days a week, requiring the highest levels of performance. To maintain optimal performance, your piece requires the following considerations.

Timepieces perform differently depending on the level of use, unique to each wearer. To avoid de-magnetization of your quartz timepiece, limit contact with magnets, telephones, and security scanners. Protect your timepiece from external shock as this can severely impact the functionality. Please remove when performing strenuous physical activities and sports (lifting heavy objects, golf, swimming, etc.).

Exposure to extreme temperatures may cause slight condensation under the watch glass. This will disappear by itself and will not affect watch performance. If condensation does not go away, please contact a Louis Vuitton boutique. Avoid prolonged, full immersion of your timepiece in water as this can affect its performance capabilities. The depth of water resistance is located on the back of your timepiece. Maintain your watch annually to ensure water resistance.

To clean your timepiece, simply polish with a soft dry cloth. It is not recommended to clean leather straps as they will age with time and wear. The lifespan of a leather strap with depend on its exposure to moisture and frequency of wear. Rubber straps can be cleaned with slightly soapy water. For steel straps, a soft brush and soapy water can be used to eliminate deposits between the links.

Store your watch in the box provided at purchase or in a cool, dry place away from dust, moisture, and extreme temperatures.

For specific usage instructions, please refer to the booklet provided to you at purchase.

SPECIAL ITEMS

iPhone Folios

The iPhone Folio is part of a new generation of technical cases embodying the heritage that Louis Vuitton has long prized: the world of travel and the ceaseless quest for innovation.

The iPhone Folio is a great expression of such innovation, showcasing an exclusive technology with a “gecko-inspired” material. The gecko is a lizard that has a smart, natural, adherence to any surface that can be 600 times more powerful than common adhesive tape. Inspired by this, Louis Vuitton has developed a functional material like that of a gecko without the use of any glue. This adherence surface is unlike any other, using millions of microscopic suction cups to safely secure your device. It is characterized by a somewhat dry feeling upon touch and the ability to be easily re-activated with simple cleaning.

Should adherence grip strength diminish, simply wipe the surface gently with a damp cloth with water removing all particles. Allow ten minutes to dry to ensure suction cups are properly re-activated. Replace device by applying light pressure for a secure hold.

The use of any alcoholic solutions, chemicals, or glues on the adherence may cause permanent damage. Application of other phone cases to the adherence will limit its performance capabilities and is not recommended.

Although this case reduces the risk of damage to your device, Louis Vuitton is not responsible for any direct and/or indirect damage to your phone, particularly resulting from use that does not respect the above care guidelines or involves non-standard use of the case.

AT YOUR SERVICE

At Louis Vuitton we take pride in our heritage, savoir-faire, and the exceptional care services we are able to offer our clients. We are happy to provide additional information or services to your pieces at any Louis Vuitton location.