Information regarding delivery, exchanges, and returns of online orders.

Delivery Options

Please note that adding a personalization service will extend your delivery by several weeks depending on the product category.
  • Scheduled Concierge Delivery Available for select NYC zip codes. Shopping bag hand delivered during a selected 2-hour time slot. Same day available for orders placed by 1pm (ET); schedule your delivery up to two weeks in advance. You will receive SMS notifications regarding your order, and carrier charges may apply.
  • Saturday Delivery Saturday delivery UPS service available for orders placed Thursday - Friday.
  • Next Business Day Delivery 1 business day UPS service available for orders placed Monday - Friday.
  • Green Delivery This UPS Ground Delivery option has the least impact on the environment, as it emits 92% less CO2 than Air Delivery (on average for US mainland shipments). Receive your order within 1-4 business days.
  • Collect-in-Store Have your order delivered to the store of your choice within 1 business day (available in select Louis Vuitton stores).