How do I ship my online return?

• Louis Vuitton offers complimentary returns and exchanges online or in stores within 30 days of purchase. (except Bloomingdale's and Nordstrom).
• Returned item(s) must be in perfect, sellable condition and include the original packaging and documentation.
• Please note that returns initiated online cannot be dropped off or processed at a Louis Vuitton store location and must be returned via UPS using the prepaid return label provided.
• If you have already started a return through our Client Services Center, please do not initiate a separate return in your MyLV account, as this may create a duplicate return on your account.
• Returns or exchanges of watches or jewelry must include the original packaging, instruction leaflet (with warranty certificate), and any applicable product certificates (e.g., COSC, GIA).
• Beauty products must be unused and in original packaging with accompanying accessories, and perfume packaging must remain sealed for return or exchange.
• Refunds may only be issued in the same form of payment, currency, and country/region as the original purchase.
• PayPal purchases may be returned or exchanged online or in stores.
• Puerto Rico: Any digital orders shipped to Puerto Rico must be returned using the original shipping label provided with the package.

Please note the following exceptions, which are considered final sale and not eligible for return or exchange:

• High Watches
• High Jewelry
• Personalized or made-to-order items, including hot-stamped or engraved products

For Online and Client Services Orders
 
Please follow the steps below to return your item(s):

1) Register Your Return

Log in to your My LV account to register your return online, or contact Client Services for assistance. 

2) Prepare Your Package
Place your item(s) in the original packaging, along with the receipt and any accompanying documents. 

3) Label Your Package
Use the pre-paid return label included in your order. Ensure any previous shipping labels are covered, and seal the package securely using the adhesive strip on the box.

Need a new label?
Contact Client Services at 1.866.VUITTON (1.866.884.8866).

4. Drop Off Your Return
Take your package to any UPS store or drop-off location.

• If you choose not to use the provided pre-paid label and instead ship via a different carrier, please send your return to the address indicated on your return voucher.
• Louis Vuitton is not responsible for lost packages, and shipping fees will not be reimbursed in such cases.

Store Returns

Alternatively, you may return your item(s) at any free-standing Louis Vuitton store (except Bloomingdale's and Nordstrom).

• Merchandise purchased at a Louis Vuitton leased department store may only be refunded at another Louis Vuitton location within a leased department store.
• Merchandise purchased at a Louis Vuitton freestanding store may only be refunded at another freestanding store.
• Exchanges may be completed at the original leased department store or at any freestanding store, for items of equal or greater value.