FIND OUT MORE ABOUT LOUIS VUITTON
Should you require help or additional information, please contact our Client Services at +1.866.VUITTON where one of our dedicated advisers will be happy to assist you. Alternatively, you may contact them at any time by email using the Contact Us form.
The Louis Vuitton website presents the entire current collection of handbags, travel bags, wallets and small leather goods, fashion jewelry, belts, scarves and accessories, sunglasses, shoes, agendas, books and pens, watches, fine jewelry and ready-to-wear.
Discover the complete Louis Vuitton product offer by clicking on the COLLECTIONS tab on us.louisvuitton.com.
Should you require further information about Louis Vuitton products, please do not hesitate to contact Client Services at +1.866.VUITTON where one of our dedicated client service advisers will be happy to assist you.
Louis Vuitton products are sold exclusively within our own store network around the world. You can visit our website to see the full list of our stores with opening hours and contact details at us.louisvuitton.com in the STORES section.
If you have any further queries please do not hesitate to contact our Client Services at +1.866.VUITTON where one of our dedicated Client Service advisers will be happy to assist you in the following countries: Australia, Brazil, Canada, China, France, Germany, Italy, Japan, Philippines, Singapore, Spain, Taiwan, Thailand, United Kingdom, United States, and New Zealand.
Our Louis Vuitton products are also available on us.louisvuitton.com or by phone via our Client Services at +1.866.VUITTON.
Louis Vuitton refills are exclusively available to purchase within the Louis Vuitton store network, online on our website, us.louisvuitton.com, or by phone via our Client Services at +1.866.VUITTON.
The Louis Vuitton leather goods collections are exclusively produced in our workshops located in France, Spain, Italy and the United States.
Manufacturing of our footwear and Ready-to-Wear collections takes place in France and Italy. Our watches are exclusively made in timepiece workshops in Switzerland. Our Jewelry collections are created in France, Italy and Switzerland. Sunglasses are manufactured in France and Italy.
In all of these workshops, the choice of the finest materials, experienced craftsmen and the extreme care devoted to all manufacturing phases of our items perpetuate and renew our tradition of excellence and refinement.
Louis Vuitton offers a unique painting service only for hard-sided Monogram or Damier Canvas luggage. This service is free of charge and can be requested in any Louis Vuitton store.
Louis Vuitton also proposes a unique and complimentary hot stamping service for small leather goods, luggage tags and soft-sided luggage bags as well as engraving for Fragrance bottles. You will find a preview of this service in each product file of the relevant products on us.louisvuitton.com. This service is free of charge and can be requested in any Louis Vuitton store, on us.louisvuitton.com, or by phone via our Client Services when placing an order.
Louis Vuitton also offer multiple personalization options such as My LV World Tour, My LV Heritage, fragrance bottle engraving and more. You are invited to choose and to personalize your favorite piece with initials and stripes choosing between the 17 colors offered and creating one of the 200 million different combinations possible. A preview of this personalization offer is available in each product sheet of the relevant products on us.louisvuitton.com.
In the ‘Store Locator’ section, you will find a small ‘Personalization’ icon in the store page of the stores offering this service. You can also place a Mon Monogram order on us.louisvuitton.com.
Should you require more information, do not hesitate to contact your nearest store or our Client Services at +1.866.VUITTON.
Upon request, our craftsmen can customize Louis Vuitton products, namely trunks, soft-sided luggage and a selection of accessories.
If interested, do not hesitate to contact your closest store or our Client Services at +1.866.VUITTON, who will provide you with more information on the creation of your special order.
You will find all of the maintenance recommendations in each product page through the product care link.
Louis Vuitton products are made to the highest specifications and should provide clients with many years of enjoyment. While we do not provide a leather goods warranty for our products, complimentary repair or alternate resolutions may be offered based on the specific assessment of your item if it displays an issue specifically related to the way it was crafted.
STORE REPAIR
All of our Louis Vuitton stores offer repairs, and our staff would be delighted to assist you with an assessment. Our trained Client Advisors will be able to give you the best advice and the related cost, if applicable, for the required repairs. The full list of our stores is available at our Store Locator.
SHIP YOUR REPAIR
If you are unable to take your item to a Louis Vuitton store, do not hesitate to contact our Client Services at +1.866.VUITTON. Our specialized advisors will be glad to provide you with all necessary information for sending your item to Louis Vuitton for repair.
All Louis Vuitton products are handmade and request the highest level of craftsmanship not only for production but also for repairs. In order to guarantee the quality of these repairs, Louis Vuitton does not propose spare parts. If you require further information, please contact the repairs department of any Louis Vuitton store or the Client Services at +1.866.VUITTON.
Our Find in Store feature provides visibility to select products available in our stores and is intended for in-store purchases only.
- To purchase products online and pick up in store, place in your cart and select “Collect in Store” at checkout
- Select products available in store, may not be available online or over the phone
- Please contact Client Services team at +1.866.VUITTON for additional options to purchase
- Due to frequent store inventory changes, an item’s availability cannot be guaranteed
- Items cannot be shipped internationally
- Prices in Hawaii are different than mainland United States
Our advisors are at your disposal. Please contact Client Services at +1.866.VUITTON from 8am - 9pm CT Monday through Friday. Saturday from 9am - 9pm CT, and Sunday from 10am - 9pm CT.
Creating a My LV account will enable you to:
- Follow your online orders, access your purchase history and e-receipts
- Manage your personal information
- Opt-in/out of Louis Vuitton Digital Communication
- Save your personal wishlist for access on any device
If you have forgotten your password, please click on the MyLV tab and select “Forgot your password?”. For security reasons, a new password will be automatically provided to you by our system and sent by email to the address you have noted. Once you have entered your account, you will be able to change this password.
Louis Vuitton offers you the possibility to update and modify all the information of your account by clicking on “Modify” on your MyLV account.
To delete your Louis Vuitton account, please contact our Client Services at +1.866.VUITTON.
Louis Vuitton offers to conserve items placed in your shopping bag for 30 days on the same device.
Should you wish to preserve your shopping bag and access it from all your devices, please use the ‘save in my account’ functionality available within the shopping bag section.
If you have already signed into your personal MyLV account, the items placed in your shopping bag are automatically preserved.
Louis Vuitton cannot guarantee the future availability of the pieces placed in your Wishlist or your shopping bag.
Once you have chosen your products, add them to your cart by clicking on "Place in Cart".
The order process has 4 stages:
- Register by creating your own My LV account, using your email address and password. You can use this for future orders, to review previous orders, and to save items to your wishlist.
- Fill in the delivery information: receiver’s name and address and select your delivery method.
- Complete the payment information.
- Review your order and submit it.
Louis Vuitton will send you several emails during the order process to keep you informed about the different stages of your order.
In addition, your personal account on MyLV will allow you to follow your order status.
Premium deliveries will receive text message tracking notifications from our courier.
- Payments are accepted via credit card, debit card, PayPal, and Apple Pay with a valid United States or Canada billing address.
- Accepted credit cards: Visa, American Express, and MasterCard.
All transactions are secured. The Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.
Louis Vuitton does not keep any credit card information.
For delivery to the U.S, place order on the U.S website only. For delivery to Canada, place order on the Canada website only. However, payments are now accepted via credit card, debit card or PayPal with a valid United States or Canada billing address on both United States and Canada websites.
Louis Vuitton does not deliver to APO, FPO, DPO or PO boxes
QUICK FACTS
- Orders may take 24 to 36 hours to process, once your order has been processed you will receive an email confirming your order has shipped
- Shipping Fees & Timing begin when you receive the shipping confirmation email
- Additional validation may be required for some orders and can delay delivery
- Signature is required on all shipments above $50
- To track your order, visit your MyLV account or shipping confirmation email
- Premium deliveries, will receive text message tracking notifications from our courier
SHIPPING FEES & TIMING
PREMIUM
Available in select New York City zip codes (Monday – Sunday, excluding holidays), signature required. Please enter your zip code at checkout to confirm eligibility.
- Fee: Complimentary for all orders
- Delivery Timing: Delivery today or tomorrow Monday through Sunday from 11am to 3pm and 5pm to 9pm. A courier will deliver your order within a 2-hour window of your choice. Orders placed by 1pm (ET) can be delivered today, otherwise select a time for tomorrow.
- Exceptions: If you miss the delivery attempt, we will contact you to reschedule.
- Due to the high value of our products, there will be a signature required on all Premium orders.
OVERNIGHT
- Fee: Complimentary for all orders
- Delivery Timing: Orders placed by 1pm (ET) Monday – Friday or by 11am (ET) Saturday should arrive the following business day. If an order is placed after these times, it will be processed the following business day.
- Exceptions: Orders placed after the cutoff, on Sundays or Holidays will be processed the following business day
- Some zip codes are not available for this service
- Additional validation may be required for all orders and can delay delivery
GREEN DELIVERY
This Ground Delivery option has the least impact on the environment, as it emits 92% less CO2 than Air Delivery (on average for US mainland shipments).
- Fee: Complimentary for all orders
- Delivery Timing: 2-5 business days from the time you receive shipping confirmation email
- Exceptions: If a Green Delivery order is placed over the weekend, the earliest it will ship is Monday
- Additional validation may be required for all orders and can delay delivery
- Alaska and Hawaii: Allow 5-7 business days from the time you receive shipping confirmation email. For expedited delivery, we recommend you select Overnight Shipping
MY LV HERITAGE AND MY LV WORLD TOUR PRODUCTS
- Fee: Complimentary Green Delivery
- Delivery Timing: Please allow up to 8 weeks for bags and small leather goods and 12 weeks for rolling luggage for delivery from the time you receive the order confirmation email
- Exceptions: Overnight and Premium delivery are not available. Additional validation may be required for all orders and can delay delivery
PERSONALIZED SNEAKERS
- Fee: Complimentary Green Delivery
- Delivery Timing: Please allow up to 8 weeks for personalized calf leather sneakers and 14 weeks for personalized exotic leather sneakers for delivery from the time you receive the order confirmation email
- Exceptions: Overnight and Premium delivery are not available. Additional validation may be required for all orders and can delay delivery
FRAGRANCE ENGRAVING
Please allow an additional business day of processing for all bottle engraving orders.
ALASKA AND HAWAII DELIVERY
If you select Green Delivery, your order should arrive in approximately 5-7 business days from time you receive the shipping confirmation email, however, remote addresses may require additional delivery time. For expedited delivery, we recommend you select Overnight Shipping.
COLLECT IN STORE
Have your order delivered to the store of your choice within 1 business day, now available in select Louis Vuitton stores.
- Fee: Complimentary for all orders
- Delivery Timing: Collect in Store orders placed by 12pm (ET) Monday – Saturday, will be delivered to the store of your choice in 1 business day
- Exceptions: Collect in Store orders placed on Sunday will be processed the following business day. Additional validation may be required for all orders and can delay delivery
HOW TO COLLECT IN STORE
- Notification: You will receive an email and text message confirmation notification when your order is ready to be collected from the store
- Collecting yourself you need:
- Original method of payment, PayPal, or Apple Pay confirmation
- Government issued photo identification
- Confirmation email
- Representative needs:
- Original method of payment, PayPal, or Apple Pay confirmation
- Purchaser’s government issued photo identification
- Representative’s government issued photo identification
- Confirmation email
- Ready-to-Wear Item: If you are picking up a Ready-to-Wear item, please note not all Louis Vuitton locations offer fitting rooms and alterations. Please check our STORE LOCATOR for a list of stores that sell Ready-to-Wear.
- If you do not collect your order: Your order will be available in-store for 14 days. If not collected, it will be sent back and your original method of payment will be refunded, except personalized items, My LV Heritage, My LV World Tour, hot stamped products, personalized sneakers, engraved products, and Made-to-Order items.
SIGNATURES REQUIRED
Due to the high value of our products there will be a signature required on all shipments above $50 regardless of service type.
The above processing and delivery costs are for merchandise pictured and described on us.louisvuitton.com; Costs are calculated according to the total cost of the merchandise in your order. All prices reflect U.S. currency. Premium orders are delivered via our courier, all other orders are shipped by UPS.
RETURNS & EXCHANGES
- Online purchases can be returned complimentary online or in stores [except Saks, Neiman Marcus, Bloomingdale's, Macy's & Nordstrom].
RETURNS
- Register your return online or contact Client Services: Register your return online by connecting to your My LV account or emailing Client Services at us@contact.louisvuitton.com.
- Prepare your package: Place your item in its original packaging and with the original receipt.
- Put the pre-paid label, included within your order, on your package: Cover old address labels with the new pre-paid label and securely seal your package using the adhesive strip on the inside of the box.
- Deliver your package to UPS: Drop your package off at any UPS store or pick-up location.
RETURNS (PREMIUM DELIVERIES)
- Contact Client Services: Email our dedicated Client Services team at premium_delivery.us@contact.louisvuitton.com to request a return.
- Please include your order number and phone number.
- Schedule a pickup time: Our Client Services team will contact you by phone to schedule a 2-hour time slot of your choice.
- Prepare your return: Include your item in its original packaging along with the original receipt.
- Hand off your return to our Concierge: The return will be picked up during your scheduled 2-hour time slot.
Your purchase can be returned by scheduling a complimentary pickup from your home.
EXCHANGES
- Call Client Services: 866.VUITTON (866.884.8866)
- In store: Online purchases can be exchanged in stores [except Saks, Neiman Marcus, Bloomingdale's, & Nordstrom].
POLICY
- Complimentary exchanges & returns within 30 days.
- Item in perfect & sellable condition.
- Original packaging.
- Original invoice, leaflets and certificates.
- No exchanges and returns for personalized items, My LV Heritage, My LV World Tour, hot stamped products, personalized sneakers, engraved products, Made-to-Order items, high watches and high jewelry.
- Mask covers cannot be returned or exchanged for sanitary reasons.
- PayPal and Apple Pay purchases may be returned online or exchanged at a free standing stores.
Please visit our full Return & Exchange Policy here.
SHIPPING YOUR ONLINE RETURN (COMPLIMENTARY)
- Please contact us at 1.866.VUITTON (1.866.884.8866) to initiate your return or exchange and receive a return authorization number.
- Our Client Advisors will offer you the following return options:
- - Receive via email a UPS pre-paid shipping label to facilitate the complimentary return of your product. Remove any outer labels prior to affixing the UPS return label and securely seal your package before dropping it off at any UPS store or UPS pick-up location.
- - Should you choose not to use the provided label and ship via a different carrier, please ship to the address indicated on the voucher. In this case, Louis Vuitton is not responsible for packages lost in transit and shipping costs will not be reimbursed.
- Complete the Return Voucher you received and kindly include it in your package, along with the original or gift receipt.
- Products purchased online can also be returned at any free standing Louis Vuitton store.
- You may purchase a Louis Vuitton gift via our website or Client Services and deliver it directly to your gift recipient.
- When placing the order, you will be able to add a personalized message with the gift and specify the address you would like to ship it to.
- To ensure the highest quality service, a Client Services advisor may contact you about your order.
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Louis Vuitton has put very strict security measures in place on us.louisvuitton.com in order to guarantee your personal information.
Thus, the Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.
Louis Vuitton does not keep any credit card information.
Everybody can navigate us.louisvuitton.com without registering personal information.
However, when creating an account and ticking the "Digital Communication" box, a Louis Vuitton website member agrees to be contacted with invitations to Louis Vuitton events, information on the brand and its products or customer satisfaction surveys.
Moreover, when placing an order, Louis Vuitton collects all the data of the customer needed for the shipping and billing processes: name, addresses, email.
Louis Vuitton only provides the information needed to complete the order process, to its trusted third-party partners, namely bank institutions and shipping partners.
Louis Vuitton does not keep any credit card information.
- The fight against counterfeiting is a long-term element in Louis Vuitton's worldwide sustainability strategy. Louis Vuitton believes that it is essential to preserve the house's ancestral know-how and the work of its craftsmen by fighting the illegal networks that infringe on human rights, the environment and global economy.
- Louis Vuitton has created a specific team fully dedicated to the management and protection of intellectual property rights (trademarks, designs, models, domain names, copyrights) based in Paris with regional offices in Tokyo, Hong Kong, Shanghai, Guangzhou, Milan, New York, Dubai and Buenos Aires.
- In 2010, Louis Vuitton initiated 10,673 raids (43 per day) and 30,171 anti-counterfeiting procedures worldwide, resulting in the seizure of thousands of counterfeit products and the breaking up of criminal networks. 1250 litigious websites were shut down in 2010.
- Louis Vuitton guarantees authenticity by means of an exclusive distribution network; Louis Vuitton products are only sold in Louis Vuitton stores and through the website us.louisvuitton.com
With a subscription to the Louis Vuitton Digital Communication, you will be among the first to be informed about the latest products, events and news.
In addition, please visit LV Magazine section on us.louisvuitton.com to discover the latest information on Louis Vuitton.
Should you require more information, please contact our Client Services at +1.866.VUITTON.
We invite you to consult the HR section of Louis Vuitton website, where you will find our updated list of job and training offers, as well as application forms.
You can also submit your application by mail to:
Louis Vuitton Corporate
1 East 57th Street
New York, NY 10022
For information regarding the LVMH group, please visit the official LVMH website www.lvmh.com.