How do I return or exchange my online purchase?

RETURNS & EXCHANGES
Online purchases can be returned complimentary online or in stores [except Saks, Neiman Marcus, Bloomingdale's, & Nordstrom].   Purchases between Sunday, November 10th, and Wednesday, December 4th, may be returned or exchanged until Saturday, January 4th, 2025.

RETURNS
•    Register your return online or contact Client Services: Register your return online by connecting to your My LV account or by calling Client Services at +1.866.VUITTON (866.884.8866).
•    Prepare your package: Place your item in its original packaging and with the original receipt
•    Put the pre-paid label, included within your order, on your package: Cover old address labels with the new pre-paid label and securely seal your package using the adhesive strip on the inside of the box.
•    Deliver your package to UPS: Drop your package off at any UPS store or pick-up location.

EXCHANGES
•    Call Client Services: 866.VUITTON (866.884.8866)
•    In store: Online purchases can be exchanged in stores [except Saks, Neiman Marcus, Bloomingdale's, Macy's, & Nordstrom].

POLICY
•    Complimentary exchanges & returns within 30 days.
•    Item in perfect & sellable condition.
•    Original packaging.
•    Original invoice, leaflets and certificates.
•    No exchanges and returns for personalized items, My LV Heritage, My LV World Tour, hot stamped products, personalized sneakers, engraved products, Made-to-Order items, high watches and high jewelry.
•    Mask covers cannot be returned or exchanged for sanitary reasons.
•    PayPal purchases may only be exchanged or returned for a full refund at our online store.
 
Please visit our full Return & Exchange Policy here.