How do I return or exchange my online purchase?
RETURNS & EXCHANGES
Online purchases can be returned complimentary online or in stores [except Saks, Neiman Marcus, Bloomingdale's, Macy's, & Nordstrom].
• Register your return online or contact Client Services: Register your return online by connecting to your My LV account or emailing Client Services at email@example.com.
• Prepare your package: Place your item in its original packaging and with the original receipt
• Put the pre-paid label, included within your order, on your package: Cover old address labels with the new pre-paid label and securely seal your package using the adhesive strip on the inside of the box.
• Deliver your package to UPS: Drop your package off at any UPS store or pick-up location.
RETURNS (SCHEDULED CONCIERGE DELIVERIES)
Your purchase can be returned by scheduling a complimentary pickup from your home.
• Contact Client Services: Email our dedicated Client Services team at firstname.lastname@example.org to request a return.
• Please include your order number and phone number.
• Schedule a pickup time: Our Client Services team will contact you by phone to schedule a 2-hour time slot of your choice.
• Prepare your return: Include your item in its original packaging along with the original receipt.
• Hand off your return to our Concierge: The return will be picked up during your scheduled 2-hour time slot.
• Call Client Services: 866.VUITTON (866.884.8866)
• In store: Online purchases can be exchanged in stores [except Saks, Neiman Marcus, Bloomingdale's, Macy's, & Nordstrom].
• Complimentary exchanges & returns within 30 days.
• Item in perfect & sellable condition.
• Original packaging.
• Original invoice, leaflets and certificates.
• No exchanges and returns for personalized items, My LV Heritage, My LV World Tour, hot stamped products, personalized sneakers, engraved products, Made-to-Order items, high watches and high jewelry.
• Mask covers cannot be returned or exchanged for sanitary reasons.
• PayPal purchases may only be exchanged or returned for a full refund at our online store.
Please visit our full Return & Exchange Policy here.